CAPTCHAFORUM
Administrator
To enable business owners to quickly answer questions and connect with potential customers, Google has added messaging and other useful information right to Search & Maps.
It became more convenient to communicate with clients
From now on, verified companies will be able to leave messages for customers in the Google Maps application. To do this, you must enable messaging in your organization profile.
You can reply to customers in the section "Messages from companies" on the tab with updates.
Soon it will also be possible to view messages through the Customers menu on your Google Search profile and respond from your computer.
New ways to start a conversation for clients
Since the beginning of the year, the number of posts sent to sellers from profiles in Search and Maps has more than doubled, according to Google.
To make it even easier for customers to get the information they want from the company, Google has added new ways to start a conversation. Now users can not only send a message through the company profile, but also write a question under the publication. In addition, if the client cannot get through to the company by phone, he will be asked to write a message.
More business data with updated statistics
In the summer, Google launched profile performance stats in Search and Maps. With this data, you can find out how users interacted with the company.
Starting this month, Google will start adding new metrics to give business owners a better understanding of how users find their profile. Soon they will see a detailed list of search queries by which users find a business on Google.
At the beginning of next year, statistics will also add data that shows exactly where users saw the profile: in Maps or Search, on a computer or mobile device.
All statistics for the company will be available for up to six months.
It became more convenient to communicate with clients
From now on, verified companies will be able to leave messages for customers in the Google Maps application. To do this, you must enable messaging in your organization profile.
You can reply to customers in the section "Messages from companies" on the tab with updates.
Soon it will also be possible to view messages through the Customers menu on your Google Search profile and respond from your computer.
New ways to start a conversation for clients
Since the beginning of the year, the number of posts sent to sellers from profiles in Search and Maps has more than doubled, according to Google.
To make it even easier for customers to get the information they want from the company, Google has added new ways to start a conversation. Now users can not only send a message through the company profile, but also write a question under the publication. In addition, if the client cannot get through to the company by phone, he will be asked to write a message.
More business data with updated statistics
In the summer, Google launched profile performance stats in Search and Maps. With this data, you can find out how users interacted with the company.
Starting this month, Google will start adding new metrics to give business owners a better understanding of how users find their profile. Soon they will see a detailed list of search queries by which users find a business on Google.
At the beginning of next year, statistics will also add data that shows exactly where users saw the profile: in Maps or Search, on a computer or mobile device.
All statistics for the company will be available for up to six months.